How can we help?
Use these quick references to resolve the most common public learner questions. Some actions, such as enrolling, viewing progress, and using access codes, require an active sign-in session.
Sign in and accounts
- Sign in with your NMB COACH username and password. Provisioned NMB staff accounts use their work email address as the username.
- External learners can create an account using Register on the sign-in page and follow the email confirmation instructions.
- For a first staff sign-in or a forgotten password, use Lost password with your registered email address to choose your own password.
Enrolment and access codes
- Browse upcoming training and programme areas before signing in. Use a training announcement's enquiry link to request a place or discuss a team intake.
- Online enrolment becomes available when a course is published and open for registration. Sign in to enrol and track your learning.
- If you were given a code, open Explore Courses after signing in and enter it under Have an access code?
Course playback and progress
- Use a current browser and allow course media to load completely before closing the page.
- Progress updates are linked to your signed-in learner account.
- If a lesson does not resume correctly, return through your dashboard and reopen the course activity.
Corporate and institutional training
- Review the six NMB COACH programme areas and select the capability most relevant to your team.
- Programmes can be discussed for classroom, hybrid, online, or customised corporate delivery.
- Include your audience, cohort size, preferred timing, location, and intended learning outcome in the enquiry.
Verify a certificate
Enter the verification code printed on an NMB COACH certificate, or use the QR code on the certificate PDF when available.